We can be contacted at any time through OregonRecycles messages if you have any questions, comments, or product requests. We are open Monday-Friday 9:00 AM-4:30 PM PST, We will respond to you within 1 business day and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We’d like to be sure you are completely satisfied with your purchase.
Our shipping, payment, and other policies can be found on our OregonRecycles store about page.
We care greatly about customer satisfaction, we offer fast shipping, and a 30-day money-back warranty, see our policy page for more details.
We only ship internationally using the OregonRecycles Global Shipping program. Otherwise, we ship to the continental US only. Items will be shipped within one business day of completed payment unless otherwise noted.
We offer local pickup on all our items for sale. Our store is located in NW Industrial Portland, and we are open from 9AM-4:30PM Monday-Friday for pickup, excluding holidays.
We care greatly about customer satisfaction, we offer fast shipping, and a 30-day money-back warranty, see our “About” page for more details.
As an R2 2013 compliant recycler, we strive to ensure that your product is as described, as part of our certification process we test and inventory each item with the exception of some vintage items please read our item descriptions.
If your item does not meet with its description, and/or the product is non-functional (unless described as non-functional, or “R2/Ready for Repair”) and/or is not as described, please contact us via OregonRecycles, so that we can initiate our return plan.
We do not initiate or accept returns past 30 calendar days of item receipt.
In the event of a return/problem, please provide the serial number and as much information about the problem as possible.
While we do accept returns within the 30 day return period we also care about and are aware of the Carbon footprint of the return process. In the U.S., return shipping creates over 15 million metric tons of carbon dioxide emissions annually ? more than the emissions from 3 million cars.
As per OregonRecycles policy, we do not accept returns in the event of buyers remorse or “changes of mind”.
Returns and Freight Forwarders: We do NOT offer international shipping, except as outlined as above, if you purchase from us and use a freight forwarding service, please keep in mind that if you need to return the product, it must be returned within the 30 day return period from the day it arrives at the address that it has been shipped to.
So that we can provide the best possible service, all returns are evaluated per OregonRecycless “Condition of returned items policy” to ensure compliance against the OregonRecycles “Abusive Buyer Policy”.
This helps us conform with both the OregonRecycles Money Back Policy as well as ensure the best possible experience for our customers.
If you have questions regarding your received product please contact us right away, so that we can help you.