Google Home Mini Smart Assistant – Charcoal (GA00216-US) New

Customer Service

Shipping and Local Pickup

Shipping

We do not ship, Saturday, Sunday or on Holidays

We only ship internationally using the OregonRecycles.com Global Shipping program. Otherwise, we ship to the continental US only. Items will be shipped within one business day of completed payment unless otherwise noted.

We care greatly about customer satisfaction, we offer fast shipping, and a 30-day money-back warranty, see our “About” page for more details.

Combined Shipping: All orders are combined when we offer free shipping as an option, this is both the most environmentally friendly option, as well as it allows us to continue to offer free shipping on most of our laptops. 
Orders cannot be split into multiple boxes.

Local Pickup

All items are eligible for free local pickup at our Portland location. Select the free Local Pickup option at checkout, complete your purchase and wait at least two hours for us to prepare your order. You will receive a message with instructions once your order is ready for pickup. Our current pickup hours are Monday – Friday, 9:00AM – 4:30PM, and Saturdays 11am-3pm excluding holidays.

Product Return Policy

As an R2 2013 compliant recycler, we strive to ensure that your product is as described, as part of our certification process we test and inventory each item with the exception of some vintage items please read our item descriptions. 

If your item does not meet with its description, and/or the product is non-functional (unless described as non-functional, or “R2/Ready for Repair” Or for parts or repair) and/or is not as described, please contact us via OregonRecycles.com, so that we can initiate our return plan.

We do not initiate or accept returns past 30 calendar days of item receipt.

We do not offer partial refunds, we instead will request the product back, once received, and matched to our inventory and records, we will provide a full refund.

We are not able to offer exchanges.

In the event of a return/problem, please provide the serial number and as much information about the problem as possible. 

Please include photos of the item, which includes our inventory label/serial number, and the shipping box and materials as received. 

While we do accept returns within the 30 day return period we also care about and are aware of the Carbon footprint of the return process. In the U.S., return shipping creates over 15 million metric tons of carbon dioxide emissions annually ? more than the emissions from 3 million cars.

As per OregonRecycles.com policy, we do not accept returns in the event of buyers remorse or “changes of mind”.

Returns and International Shipping: We use the OregonRecycles.com global shipping program, while we do accept returns internationally the buyer is always responsible to pay for their return shipping, including taxes and applicable import fees. 

Returns and Freight Forwarders: We only offer international shipping via the ebay Global Shipping Program, if you purchase from us outside of that program and use a freight forwarding service for domestic shipping, please keep in mind that if you need to return the product, it must be returned within the 30 day return period from the day it arrives at the address that it has been shipped to, in most cases, that is the Freight Forwarder. 
Buyer is also responsible for all return shipping fees, taxes and tariffs.  

So that we can provide the best possible service, all returns are evaluated per OregonRecycles.coms “Condition of returned items policy” to ensure compliance against the OregonRecycles.com “Abusive Buyer Policy”.

We do maintain extensive records of our products including serial numbers. This helps us conform with both the OregonRecycles.com Money Back Policy as well as ensure the best possible experience for our customers.

If you have questions regarding your received product please contact us right away, so that we can help you.

R2 2013, R2v3 – Contact – Hours – Other info 

We are an R2 2013 certified facility. All items are tested for functionality as per R2 2013 standard and listed as.

R2/Ready for Reuse,
R2/Ready for Resale,
or R2/Ready for Repair as applicable.

R2 Ready for Resale Laptop Battery Testing.
All Laptops sold meet the R2 2013 R2 Ready for Resale testing standards, including battery life (if battery is included) tested to a Minimum 40 minutes discharge.

We use the R2v3 R2 Equipment Categorization (REC) for item grading and to assign the cosmetic, functional, and data sanitization status to Collectible and Specialty Electronics, and Functional Products.

Cosmetic Description Grades

C0 | Not categorized  
C1 | Damaged (For materials recovery) 
C2 | Used Poor – Heavy use and age 
⋅ Cosmetic blemishes are significant, such as multiple heavy dents, may require repair ⋅ Damages to latches, hinges, keyboards, etc. are prevalent 
⋅ Critical parts are missing 
C3 | Used Fair (Moderate use and age) 
⋅ Cosmetic blemishes are consistent with wear, including multiple dents, discoloration,  and light to heavy scratches 
⋅ Damage to latches, hinges, keyboards, etc. 
⋅ Some parts, panels, bezels, or covers may be missing 
C4 | Used Good 
⋅ Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but equipment is in good condition overall 
⋅ Minor wear of labeling may be visible 
⋅ Small dents and small areas of discoloration may be present from the removal of tags  ⋅ No damage to latches or hinges, nor any missing parts, panels, bezels, or covers 
C5 | Used Very Good 
⋅ Cosmetic blemishes include minor scratches and/or other surface imperfections from  consistent use, but equipment is in good condition 
⋅ Minor wear of labeling may be visible 
⋅ Minor dents and areas of discoloration from the removal of tags 
⋅ No missing parts 
C6 | Used Excellent  
⋅ Overall excellent cosmetic condition 
⋅ May have light scratches or other minor blemishes from normal wear 
⋅ Minor cosmetic blemishes have no impact on the system’s overall functionality or  performance 
⋅ Fully cleaned with all non-original labels removed 
⋅ No missing parts 
C7 | Certified Pre-Owned (Seller or Manufacturer Refurbished) 
⋅ Used equipment that has been fully restored to like-new condition with warranty ⋅ Fully cleaned and cosmetically repaired with no blemishes 
⋅ No missing parts 
C8 |  Unused 
⋅ New, out of box, unused equipment removed from original packaging with no signs of  wear or alteration 
C9 | New Open Box  
⋅ New, unused equipment in original packaging where factory seals have been broken ⋅ No signs of wear or alteration

Functionality Description Grades

F1 | Collectible or Specialty Equipment 
⋅ Collectibles are rare, vintage, and no longer manufactured or supported by the OEM
⋅ Specialty equipment are rare and specialized equipment not generally available in retail
⋅ May have broken or missing parts
F2 | Verified Specialty Electronics 
⋅ Verified removed from operation with no known defects in functionality
⋅ No physical damage or defects
⋅ No corrosion
⋅ No missing parts
⋅ Part numbers and serial numbers verified accurate
F3 | Key Functions Working 
⋅ A subset of the primary functions of the device that an ordinary user of the device expects to function are verified working through manual or software tests
⋅ Software may not be loaded or configured
⋅ Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive)
⋅ May be missing components or parts not essential to key functions
⋅ Secondary functions may not be tested or working
⋅ May not include Focus Materials (e.g. Battery) that are not working or not tested
⋅ All missing components or parts will be listed for each item
F4 | Hardware Functional 
⋅ All hardware is tested and verified working through manual or software tests
⋅ No missing or damaged components or parts
⋅ Software not loaded or configured
⋅ No hardware defects
F5 | Refurbished 
⋅ All functions tested and verified working through software tests
⋅ Loaded and configured with legally licensed software for full operations
⋅ Software test results are available
⋅ No hardware or software defects
F6 | Like New 
⋅ All functions tested and verified working through software tests
⋅ Repaired with OEM original parts
⋅ Loaded and configured with original manufacturer’s legally licensed software for full operation
⋅ Meets OEM specifications for full original functionality
⋅ Software test results are available
⋅ Zero defects

More information about these testing standards that we use can be found on the SERI website.

Please message us with any questions or concerns you may have before bidding or buying.
Be aware that our hours of operation are 9 am-4:30 pm Pacific Standard Time, Monday-Friday. US Holidays may affect these hours.
Messages and offers received over the weekend will not be answered until Monday or the next day of business.