Customer Service

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Contacting us: We can be contacted at any time through eBay messages if you have any questions, comments, or product requests.
The eBay messages service is the best way to contact us.
We are open Monday-Friday 9:00 AM-4:30 PM PST,
We are closed on most bank holidays. 
We will respond to you within 1 business day and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We’d like to be sure you are completely satisfied with your purchase.

Our shipping, payment, and other policies can also be found on our eBay store about page. 

We care greatly about customer satisfaction, we offer fast shipping, and a 30-day money-back warranty, see our policy page for more details. 

Item Support: We strive to provide clear and accurate descriptions of our products. We are unable to offer detailed support on individual items. We are happy to take any product back that is not meeting your expectations per the eBay return policy and within the 30 day time window. 

Local Pickup 

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All items are eligible for free local pickup at our Portland location. Select the free Local Pickup option at checkout, complete your purchase and wait at least two hours for us to prepare your order. You will receive a message with instructions once your order is ready for pickup. Our current pickup hours are Monday – Friday, 9:30AM – 4:30PM, excluding holidays.

Shipping 

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We only ship internationally using the eBay Global Shipping program. Otherwise, we ship to the continental US only. Items will be shipped within one business day of completed payment unless otherwise noted.

We care greatly about customer satisfaction, we offer fast shipping, and a 30-day money-back warranty, see our “About” page for more details.

Combined Shipping: All orders are combined when we offer free shipping as an option, this is both the most environmentally friendly option, as well as it allows us to continue to offer free shipping on most of our laptops. 
Orders cannot be split into multiple boxes. 

Returns

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As an R2 2013 compliant recycler, we strive to ensure that your product is as described, as part of our certification process we test and inventory each item with the exception of some vintage items please read our item descriptions. 

If your item does not meet with its description, and/or the product is non-functional (unless described as non-functional, or “R2/Ready for Repair” Or for parts or repair) and/or is not as described, please contact us via eBay, so that we can initiate our return plan.

We do not initiate or accept returns past 30 calendar days of item receipt.

We do not offer partial refunds, we instead will request the product back, once received, and matched to our inventory and records, we will provide a full refund.

In the event of a return/problem, please provide the serial number and as much information about the problem as possible. 

Please include photos of the item, that includes our inventory label/serial number, and the shipping box and materials as received. 

While we do accept returns within the 30 day return period we also care about and are aware of the Carbon footprint of the return process. In the U.S., return shipping creates over 15 million metric tons of carbon dioxide emissions annually ? more than the emissions from 3 million cars.

As per eBay policy, we do not accept returns in the event of buyers remorse or “changes of mind”.

Returns and International Shipping: We use the eBay global shipping program, while we do accept returns internationally the buyer is always responsible to pay for their return shipping, including taxes and applicable import fees. 

Returns and Freight Forwarders: We only offer international shipping via the ebay Global Shipping Program, if you purchase from us outside of that program and use a freight forwarding service for domestic shipping, please keep in mind that if you need to return the product, it must be returned within the 30 day return period from the day it arrives at the address that it has been shipped to, in most cases, that is the Freight Forwarder. 
Buyer is also responsible for all return shipping fees, taxes and tariffs.  

So that we can provide the best possible service, all returns are evaluated per eBays “Condition of returned items policy” to ensure compliance against the eBay “Abusive Buyer Policy”.

We do maintain extensive records of our products including serial numbers. This helps us conform with both the eBay Money Back Policy as well as ensure the best possible experience for our customers.

If you have questions regarding your received product please contact us right away, so that we can help you.