Terms of Service

C1 | Damaged (For materials recovery)
C2 | Used Poor ? Heavy use and age · Cosmetic blemishes are significant, such as multiple heavy dents, may require repair · Damages to latches, hinges, keyboards, etc. are prevalent · Critical parts are missing
C3 | Used Fair (Moderate use and age) · Cosmetic blemishes are consistent with wear, including multiple dents, discoloration, and light to heavy scratches · Damage to latches, hinges, keyboards, etc. · Some parts, panels, bezels, or covers may be missing
C4 | Used Good · Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but equipment is in good condition overall · Minor wear of labeling may be visible · Small dents and small areas of discoloration may be present from the removal of tags · No damage to latches or hinges, nor any missing parts, panels, bezels, or covers
C5 | Used Very Good · Cosmetic blemishes include minor scratches and/or other surface imperfections from consistent use, but equipment is in good condition · Minor wear of labeling may be visible · Minor dents and areas of discoloration from the removal of tags · No missing parts
C6 | Used Excellent · Overall excellent cosmetic condition · May have light scratches or other minor blemishes from normal wear · Minor cosmetic blemishes have no impact on the system?s overall functionality or performance · Fully cleaned with all non-original labels removed · No missing parts
C7 | Certified Pre-Owned (Seller or Manufacturer Refurbished) · Used equipment that has been fully restored to like-new condition with warranty · Fully cleaned and cosmetically repaired with no blemishes · No missing parts C8 | Unused · New, out of box, unused equipment removed from original packaging with no signs of wear or alteration
C9 | New Open Box · New, unused equipment in original packaging where factory seals have been broken · No signs of wear or alterationFunctionality Description Grades F1 | Collectible or Specialty Equipment · Collectibles are rare, vintage, and no longer manufactured or supported by the OEM · Specialty equipment are rare and specialized equipment not generally available in retail · May have broken or missing parts
F2 | Verified Specialty Electronics · Verified removed from operation with no known defects in functionality · No physical damage or defects · No corrosion · No missing parts · Part numbers and serial numbers verified accurate
F3 | Key Functions Working · A subset of the primary functions of the device that an ordinary user of the device expects to function are verified working through manual or software tests · Software may not be loaded or configured · Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive) · May be missing components or parts not essential to key functions · Secondary functions may not be tested or working · May not include Focus Materials (e.g. Battery) that are not working or not tested · All missing components or parts will be listed for each item
F4 | Hardware Functional · All hardware is tested and verified working through manual or software tests · No missing or damaged components or parts · Software not loaded or configured · No hardware defects
F5 | Refurbished · All functions tested and verified working through software tests · Loaded and configured with legally licensed software for full operations · Software test results are available · No hardware or software defects
F6 | Like New · All functions tested and verified working through software tests · Repaired with OEM original parts · Loaded and configured with original manufacturer?s legally licensed software for full operation · Meets OEM specifications for full original functionality · Software test results are available · Zero defects More information about these testing standards that we use can be found on the SERI website.