Terms of Service

Terms of Service


Customer Service
Contact Information: Reach out to us anytime through Oregonrecycles.com or eBay messages for inquiries, comments, or product requests. Oregonrecycles.com and eBay messages are the recommended channels.
Business Hours: Monday-Friday 8:00 AM-5:00 PM PST, Saturday 11:00 AM – 3:00 PM PST. Closed on most US bank holidays. Expect a response within 1 business day.
Making an Offer: Offers will only be considered if submitted through eBay’s “Make Offer” function, and only for items where this feature is enabled. Due to the large volume of messages about offers, we will not respond to messages regarding offers. However, reasonable offers submitted using the tool will be considered.
Policies: Our shipping, payment, and other policies are on our eBay store and Oregonrecycles.com store’s about page. We recommend checking them periodically for updates.
Commitment: We prioritize customer satisfaction, offering quick shipping and a 30-day money-back guarantee.
Item Details: While we aim for clear product descriptions, we do not offer detailed support for individual items. Please note, all products lack manufacturer warranties. Returns are based on eBay and Oregonrecycles.com policy within a 30-day window. We do not disclose individual item details like service tags, serial numbers, IMEI, UUID, etc.
Technical Support: We do not provide ongoing technical support.

Credit Card Surcharge: We charge a 3% credit card surcharge on all in-store sales; this fee is not charged for debit or cash payments.
Restocking Fee: We have a 5% restocking fee on undamaged items returned within the 30-day period; they must be returned with all original packaging and accessories.
My Account: Access your account functions here.
Support Tickets: Submit a support ticket here.
Privacy Policy: Review our privacy policy here.


R2V3 Testing and Grading
We are an R2V3 certified facility. All items are tested for functionality as per R2V3 standard and listed accordingly. We use the R2V3 R2 Equipment Categorization (REC) for item grading and to assign the cosmetic, functional, and data sanitization status to Collectible and Specialty Electronics, and Functional Products.

Cosmetic Description GradesC0 | Not categorized

C1 | Damaged (For materials recovery)
C2 | Used Poor ? Heavy use and age · Cosmetic blemishes are significant, such as multiple heavy dents, may require repair · Damages to latches, hinges, keyboards, etc. are prevalent · Critical parts are missing
C3 | Used Fair (Moderate use and age) · Cosmetic blemishes are consistent with wear, including multiple dents, discoloration, and light to heavy scratches · Damage to latches, hinges, keyboards, etc. · Some parts, panels, bezels, or covers may be missing
C4 | Used Good · Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but equipment is in good condition overall · Minor wear of labeling may be visible · Small dents and small areas of discoloration may be present from the removal of tags · No damage to latches or hinges, nor any missing parts, panels, bezels, or covers
C5 | Used Very Good · Cosmetic blemishes include minor scratches and/or other surface imperfections from consistent use, but equipment is in good condition · Minor wear of labeling may be visible · Minor dents and areas of discoloration from the removal of tags · No missing parts
C6 | Used Excellent · Overall excellent cosmetic condition · May have light scratches or other minor blemishes from normal wear · Minor cosmetic blemishes have no impact on the system?s overall functionality or performance · Fully cleaned with all non-original labels removed · No missing parts
C7 | Certified Pre-Owned (Seller or Manufacturer Refurbished) · Used equipment that has been fully restored to like-new condition with warranty · Fully cleaned and cosmetically repaired with no blemishes · No missing parts C8 | Unused · New, out of box, unused equipment removed from original packaging with no signs of wear or alteration
C9 | New Open Box · New, unused equipment in original packaging where factory seals have been broken · No signs of wear or alterationFunctionality Description Grades F1 | Collectible or Specialty Equipment · Collectibles are rare, vintage, and no longer manufactured or supported by the OEM · Specialty equipment are rare and specialized equipment not generally available in retail · May have broken or missing parts
F2 | Verified Specialty Electronics · Verified removed from operation with no known defects in functionality · No physical damage or defects · No corrosion · No missing parts · Part numbers and serial numbers verified accurate
F3 | Key Functions Working · A subset of the primary functions of the device that an ordinary user of the device expects to function are verified working through manual or software tests · Software may not be loaded or configured · Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive) · May be missing components or parts not essential to key functions · Secondary functions may not be tested or working · May not include Focus Materials (e.g. Battery) that are not working or not tested · All missing components or parts will be listed for each item
F4 | Hardware Functional · All hardware is tested and verified working through manual or software tests · No missing or damaged components or parts · Software not loaded or configured · No hardware defects
F5 | Refurbished · All functions tested and verified working through software tests · Loaded and configured with legally licensed software for full operations · Software test results are available · No hardware or software defects
F6 Like New · All functions tested and verified working through software tests · Repaired with OEM original parts · Loaded and configured with original manufacturer?s legally licensed software for full operation · Meets OEM specifications for full original functionality · Software test results are available · Zero defects More information about these testing standards that we use can be found on the SERI website.