Shipping and Return Policy

Shipping, Pickup, Returns, and Warranty Policy

Last Updated: July 15, 2026

OregonRecycles.com is the consumer electronics sales department and retail brand of Green Century Electronics Recycling. We focus on extending the useful life of consumer electronics, computers, components, and related technology through responsible reuse and resale.

This policy applies to purchases made directly through OregonRecycles.com and at our Portland retail location. Purchases made through eBay or another third-party marketplace may also be subject to that marketplace’s separate payment, shipping, and return rules.

We reserve the right to revise this policy. The version in effect when an order is placed will generally apply to that order unless a later change is required by law or provides greater protection to the customer.

1. Shipping

Order Processing

Domestic website orders are typically processed and shipped within one business day after payment clears.

This processing estimate does not apply to:

  • Freight shipments
  • Special-order products
  • Orders requiring additional verification
  • Products subject to shipping restrictions
  • Severe weather
  • Carrier interruptions
  • Unplanned temporary closures
  • Circumstances outside our reasonable control

Processing time is separate from carrier transit time and does not guarantee a particular delivery date.

Shipping Days

Packages are shipped Monday through Friday during our shipping department’s operating hours of:

8:00 AM to 4:00 PM Pacific Time

We do not ship on Saturdays, Sundays, or holidays.

Orders placed outside shipping hours will be processed during the next available business period.

Shipping Destinations

Orders placed directly through OregonRecycles.com may be shipped within the continental United States.

We do not currently offer direct international shipping through OregonRecycles.com.

International purchases made through our eBay store may be eligible for eBay’s international shipping service and are governed by eBay’s applicable international shipping policies.

Some products may be restricted from shipment to certain destinations because of:

  • Size or weight
  • Lithium battery restrictions
  • Hazardous-material requirements
  • Carrier policies
  • Manufacturer restrictions
  • Export restrictions
  • Federal, state, or local law

Shipping Carriers

We typically ship through UPS or FedEx.

OregonRecycles reserves the right to select or change the carrier, service level, packaging method, or number of packages when reasonably necessary to provide the most practical, timely, secure, or cost-effective shipment.

Selection of a shipping option during checkout does not guarantee that a particular carrier will be used unless OregonRecycles expressly confirms that service in writing.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

We cannot guarantee that an address can be changed after an order has been submitted.

OregonRecycles is not responsible for delays, failed deliveries, carrier adjustment fees, return-to-sender fees, or losses caused by:

  • An incorrect address
  • An incomplete address
  • An unauthorized address change
  • Failure to collect a package
  • Refusal of delivery
  • Incorrect information supplied by the purchaser

If a package is returned because of an address issue or failed delivery, additional shipping charges may be required before the order can be sent again.

Shipping Charges

Original shipping charges are generally non-refundable after an order has shipped.

Original shipping charges may be refunded when:

  • OregonRecycles shipped the wrong product
  • The product was materially misdescribed
  • The product was non-functioning when delivered, contrary to its listing
  • OregonRecycles expressly agrees to refund the shipping charge
  • A refund is required by law

A product advertised with free shipping does not have a separate outbound shipping charge to refund.

Carrier billing adjustments, address-correction fees, re-delivery fees, oversized-package fees, and similar charges caused by information or instructions supplied by the purchaser are the purchaser’s responsibility.

Charges caused by an OregonRecycles shipping error remain OregonRecycles’ responsibility.

Combined Shipping

OregonRecycles may combine multiple products or orders into a single shipment for environmental, operational, and cost efficiency.

We do not guarantee that products will be shipped:

  • In separate boxes
  • Under separate tracking numbers
  • In the packaging configuration requested by a dropshipper or reseller

Products may be divided into multiple boxes when OregonRecycles determines that doing so is necessary for safe or practical shipment.

Local Delivery

OregonRecycles does not currently provide local delivery.

Customers may select shipping or eligible local pickup.

2. Delivery Problems and Shipping Damage

Customers should monitor the tracking information provided with their order and promptly retrieve delivered packages.

If a carrier records a package as delivered but it cannot be located, the customer should:

  1. Check the delivery location and surrounding area.
  2. Confirm the shipping address on the order.
  3. Check with household members, neighbors, building staff, or receiving departments.
  4. Contact the carrier.
  5. Contact OregonRecycles if carrier assistance is required.

OregonRecycles is not responsible for theft or loss occurring after confirmed delivery to the address supplied by the customer, except where a carrier investigation identifies a delivery error or responsibility is otherwise imposed by law.

Products Damaged During Shipping

If a product arrives damaged:

  1. Photograph the shipping box before opening it further.
  2. Photograph all visible damage to the product.
  3. Photograph the internal packaging and protective materials.
  4. Retain the box, labels, padding, and packaging.
  5. Contact OregonRecycles promptly through our support page.
  6. Do not repair, modify, disassemble, or discard the product.

OregonRecycles may require photographs, serial-number confirmation, packaging inspection, carrier inspection, or return of the product before approving a refund.

Failure to retain the packaging or provide requested documentation may limit our ability to complete a carrier claim.

3. Local Pickup

Eligible orders may be picked up without a shipping charge at:

Green Century Recycling
OregonRecycles
2950 NW 29th Avenue
Portland, Oregon 97210

Pickup Hours

Local pickup is generally available:

Monday through Friday: 8:00 AM to 5:00 PM Pacific Time
Saturday: 11:00 AM to 3:00 PM Pacific Time

Pickup is unavailable on most United States bank holidays and during announced closures.

Pickup Procedure

After completing checkout:

  1. Allow at least two hours for processing.
  2. Wait for confirmation that the order is ready.
  3. Follow the pickup instructions included in the confirmation.
  4. Bring the order number and valid identification.
  5. Be prepared to confirm or sign for receipt of the order.

Do not arrive for pickup before receiving a ready-for-pickup notice.

Pickup availability may be delayed for large orders, freight items, products stored off-site, or orders requiring additional processing.

Unclaimed Pickup Orders

Orders that are not collected within a reasonable period may be canceled and returned to available inventory.

Any non-refundable payment-processing fees or direct costs associated with an abandoned order may be deducted where permitted by law.

4. Freight Shipping

Some products are too large, heavy, fragile, or unusually shaped for standard parcel shipping.

Unless freight shipping is specifically included in the product listing, the purchaser is responsible for arranging and paying for freight transportation.

Buyer-Arranged Freight

For purchaser-arranged freight:

  • The purchaser must select and pay the freight carrier.
  • The purchaser must provide all required bills of lading and pickup documents.
  • Pickup appointments may be required.
  • The carrier must comply with our dock and pickup procedures.
  • OregonRecycles is not responsible for delays caused by the purchaser’s carrier.
  • The purchaser is responsible for confirming that the carrier provides appropriate equipment and insurance.

Our freight origin ZIP Code is:

97210

Contact OregonRecycles through our support page for available weight, dimensions, pallet information, or pickup coordination.

Freight Quoting Assistance

OregonRecycles does not provide freight quotes as part of the standard product price.

When available, we may offer prepaid freight-shopping or coordination assistance at:

$65 per hour

This service may include:

  • Contacting freight carriers
  • Requesting price estimates
  • Providing shipment dimensions and weight
  • Coordinating pickup information

Payment for freight assistance does not guarantee carrier availability, pricing, pickup time, delivery date, or successful delivery.

5. Payment

Website Purchases

Online purchases are paid securely during checkout through Stripe.

Stripe processes payment-card information on our behalf. OregonRecycles does not directly store complete payment-card numbers on its own servers.

Accepted payment methods are displayed during checkout.

In-Store Purchases

In-store purchases may be paid by:

  • Cash
  • Debit card
  • Credit card

A 3% surcharge applies to in-store credit-card transactions.

The surcharge does not apply to:

  • Cash payments
  • Debit-card payments
  • Online website purchases paid through Stripe

Additional payment provisions may be found in our Terms of Service.

6. Product Quality and Testing

Green Century Electronics Recycling is an R2v3-certified electronics recycling facility.

Products are inventoried, evaluated, tested, categorized, and described according to the testing scope appropriate for the product.

Some vintage, collectible, specialty, or uncommon products may receive limited testing because:

  • Compatible equipment is unavailable
  • Necessary media or accessories are unavailable
  • The product is obsolete
  • Manufacturer support no longer exists
  • Full testing could risk damaging the product
  • The listing expressly identifies the product as untested or partially tested

The product listing controls the represented testing status.

Customers should review the entire listing, including:

  • Product title
  • Photographs
  • Condition description
  • Cosmetic grade
  • Functionality grade
  • Included components
  • Missing components
  • Testing notes
  • Compatibility information
  • Product-specific return restrictions

7. Thirty-Day Return Period

Eligible products may be returned within 30 days after receipt.

For shipped orders, the return period begins on the recorded delivery date.

For local-pickup orders, the return period begins on the date the order is collected.

A return request must be submitted within the 30-day period.

OregonRecycles may establish a reasonable deadline by which the authorized return must be shipped or delivered back to us.

A return is not considered complete until the product has been received and inspected by OregonRecycles.

8. Return Authorization

Customers must contact OregonRecycles and obtain a Return Merchandise Authorization before returning a product.

A return request may be submitted through:

The return request should include:

  • Order number
  • Customer name
  • Product name
  • Product serial number
  • OregonRecycles inventory number, when available
  • A clear description of the issue
  • Photographs of the product
  • A photograph showing our inventory label or serial number
  • Photographs of the packaging when damage is alleged

Do not ship a return until instructions have been provided.

Products returned without authorization may be refused, delayed, or returned to the sender.

Issuance of a return authorization does not guarantee a full refund. Final eligibility and refund amounts are determined after inspection.

9. Defective or Materially Misdescribed Products

Contact OregonRecycles within 30 days if a product:

  • Materially differs from its listing
  • Is non-functioning despite being listed as functioning
  • Is materially incomplete compared with the listing
  • Is the wrong product
  • Arrived damaged during the original shipment

After the product is returned and verified, an eligible defective, incorrect, or materially misdescribed product will receive a full refund without a restocking fee.

When OregonRecycles determines that the return resulted from our error, we will generally provide an approved prepaid return label or another reasonable return method.

The customer must use the return method supplied or approved by OregonRecycles.

OregonRecycles does not reimburse independently selected:

  • Expedited shipping
  • Freight services
  • Packaging services
  • Repair expenses
  • Diagnostic fees
  • Replacement parts
  • Labor
  • Third-party technical services

10. Change-of-Mind and Compatibility Returns

An undamaged product may be returned within 30 days when the customer:

  • Changes their mind
  • Orders the wrong product
  • Determines that the product is incompatible
  • No longer needs the product
  • Makes an accidental purchase
  • Fails to review the disclosed specifications
  • Returns the product for another reason not caused by OregonRecycles

These returns are subject to a 5% restocking fee.

The customer is responsible for return shipping.

Original outbound shipping charges are not refunded.

The product must be returned:

  • In the same material condition in which it was received
  • With all included accessories and components
  • With the original packaging when available
  • Without unauthorized modification or damage
  • With adequate return-shipping protection

11. No Partial Refunds, Exchanges, or Repair Reimbursements

OregonRecycles does not offer partial refunds as a negotiated resolution that allows the customer to keep the product.

We generally do not provide:

  • Direct exchanges
  • Advance replacements
  • Replacement components
  • Reimbursement for repairs
  • Reimbursement for replacement parts
  • Reimbursement for labor
  • Reimbursement for diagnostic services
  • Reimbursement for data loss or downtime

When an eligible product is returned, the standard remedy is a refund.

Customers may separately purchase another available product.

A deduction from a return refund because a product was returned damaged, altered, or incomplete is not considered a partial-refund settlement. It is an adjustment for diminished value caused after the original sale.

12. Condition of Returned Products

Every returned product is inspected.

OregonRecycles may compare the returned product with its:

  • Serial-number records
  • Inventory records
  • Testing notes
  • Photographs
  • Component records
  • Cosmetic description
  • Functionality description
  • Shipping records

The product must be returned in substantially the same condition in which it was received.

All components and accessories included with the purchase must be returned, including applicable:

  • Chargers
  • Power adapters
  • Cables
  • Remote controls
  • Batteries
  • RAM
  • Storage devices
  • Trays
  • Covers
  • Mounting hardware
  • Stands
  • Receivers
  • Manuals
  • Other listed components

Refund Reductions for Damaged or Incomplete Returns

A product returned damaged, altered, incomplete, or materially different from the product shipped may be subject to a refund reduction of up to 50%, depending on the loss in value.

Examples include:

  • Bent CPU socket pins
  • Broken connectors
  • Damaged ports
  • Cracked housings
  • Impact damage
  • Liquid damage
  • Removed serial-number labels
  • Removed manufacturer labels
  • Altered firmware
  • Missing RAM
  • Missing storage devices
  • Missing chargers or adapters
  • Missing cables or accessories
  • Missing screws, covers, trays, panels, or bezels
  • Damage caused by improper return packaging
  • Permanent writing, engraving, paint, or stickers
  • Damage caused while removing inventory labels
  • Product or component substitution

A refund may be denied when:

  • The serial number does not match
  • A different product is returned
  • The product has been intentionally damaged
  • Internal components have been swapped
  • The returned package is empty
  • The product has been materially dismantled or modified
  • Fraud or intentional misrepresentation is documented

Refund deductions will be based on the product’s actual diminished value and applicable law.

13. Return Packaging

Customers are responsible for securely packaging returns.

The original packaging should be used when available. Otherwise, use packaging that provides equivalent or better protection.

Electronic products should be protected from:

  • Impact
  • Crushing
  • Moisture
  • Static electricity
  • Movement inside the package
  • Damage to screens
  • Damage to ports or connectors

Do not return an unprotected product in an oversized box, unpadded envelope, or other inadequate packaging.

Damage caused by insufficient return packaging may reduce the refund.

Customers should retain return tracking information and shipping receipts until the return is completed.

14. Laptops and Desktop Computers

The 30-day return coverage applies to the computer in the hardware and software configuration described in the listing.

Changing internal hardware or reinstalling the operating system may prevent OregonRecycles from verifying the original condition or reported issue.

The following may void or limit return coverage:

  • Removing or replacing RAM
  • Removing or replacing storage devices
  • Replacing the processor
  • Replacing the graphics card
  • Replacing internal components
  • Reinstalling or replacing the operating system
  • Modifying firmware
  • Modifying BIOS or UEFI settings in a manner that damages or disables the product
  • Removing serial-number or inventory labels
  • Returning the computer without included accessories

Customers should complete initial testing before making hardware or operating-system changes.

Ordinary configuration changes do not automatically establish that the customer caused a defect. Returns will be evaluated based on the actual product condition, testing records, and available evidence.

15. Hard Drives and Storage Devices

Storage devices must be returned with:

  • Matching serial numbers
  • Manufacturer labels intact
  • Serial-number labels intact
  • Unmodified firmware
  • No evidence of physical opening or dismantling
  • Appropriate static and impact protection

A storage device may be ineligible for a refund if it has been:

  • Opened
  • Drilled
  • Dismantled
  • Physically modified
  • Returned with altered firmware
  • Returned without its identifying labels
  • Returned with a mismatched serial number

16. Motherboards and Computer Components

Motherboards, processors, graphics cards, memory modules, and other computer components may be documented before shipment.

Customers are responsible for:

  • Confirming compatibility
  • Using proper installation methods
  • Following electrostatic-discharge precautions
  • Avoiding excessive force
  • Inspecting sockets and connectors before installation

Damage caused during installation may reduce or eliminate the refundable amount.

Examples include:

  • Bent CPU pins
  • Bent socket pins
  • Scratched contacts
  • Cracked boards
  • Damaged slots
  • Damaged connectors
  • Missing socket covers
  • Thermal-paste contamination
  • Electrical damage caused by improper installation

17. Third-Party Shippers, Freight Forwarders, and Resellers

The return period applies to the original purchaser and the original delivery destination shown on the OregonRecycles order.

When a product is delivered to a freight forwarder, reshipper, warehouse, dropshipper, reseller, or other intermediary:

  • The 30-day period begins when the product is delivered to the original shipping address.
  • The purchaser should inspect and test the product before forwarding it.
  • OregonRecycles is not responsible for damage, loss, modification, or mishandling after delivery to the original address.
  • Return transportation from the forwarded destination is the purchaser’s responsibility.
  • Any prepaid return label provided by OregonRecycles may be limited to the original continental United States delivery address.
  • OregonRecycles does not reimburse international forwarding charges, customs fees, taxes, duties, brokerage fees, or downstream shipping expenses.

Customers purchasing products for resale are responsible for inspecting them before delivery to their own customer.

The OregonRecycles return policy does not create a separate warranty between OregonRecycles and a reseller’s customer.

18. eBay Purchases and International Returns

Purchases made through eBay must generally be returned through the eBay return process.

International shipping offered through eBay is handled under eBay’s applicable international shipping program.

For international eBay transactions:

  • eBay’s current international shipping and return rules apply.
  • Taxes, duties, import fees, and international return charges may be governed by eBay or its shipping provider.
  • OregonRecycles does not independently reimburse charges imposed by eBay, customs authorities, freight forwarders, or international carriers unless required by applicable policy or law.

Website purchases made directly through OregonRecycles.com are not eligible for eBay’s return process.

19. Refused and Undeliverable Shipments

If a shipment is refused, unclaimed, or returned as undeliverable for a reason not caused by OregonRecycles, the refund may be reduced by:

  • Original outbound shipping charges
  • Return-to-sender charges
  • Address-correction fees
  • Re-delivery fees
  • Other direct carrier charges

The 5% restocking fee may also apply when the failed delivery resulted from customer error or a decision not to accept the order.

20. Refund Processing

After a return is received, OregonRecycles will inspect it and determine:

  • Whether the returned product matches the product shipped
  • Whether the request was submitted within 30 days
  • Whether the return reason is accurate
  • Whether all included components were returned
  • Whether the product was damaged or modified
  • Whether the reported defect can be confirmed
  • Whether a restocking fee applies
  • Whether a diminished-value deduction applies

Approved refunds are issued to the original payment method.

Banks and payment processors may require additional time to post the refund after OregonRecycles submits it.

OregonRecycles does not control the processing time of the customer’s bank, card issuer, Stripe, or another payment provider.

21. Fraud Prevention and Recordkeeping

OregonRecycles maintains product records that may include:

  • Serial numbers
  • Inventory numbers
  • Photographs
  • Testing records
  • Component information
  • Cosmetic descriptions
  • Functionality descriptions
  • Shipping information

These records support:

  • Customer service
  • Quality assurance
  • R2v3 compliance
  • Inventory control
  • Return verification
  • Fraud prevention

Suspected fraudulent returns may be documented and reported to appropriate:

  • Payment processors
  • Shipping carriers
  • Insurance providers
  • Fraud-prevention services
  • Law-enforcement agencies
  • Marketplace operators

Fraudulent conduct may include:

  • Returning a different product
  • Returning a mismatched serial number
  • Component swapping
  • Returning an empty package
  • Falsely claiming shipping damage
  • Intentionally damaging a product
  • Misrepresenting a return reason to obtain free shipping

22. Inventory and Pricing Labels

Products may include OregonRecycles inventory-control, testing, quality-control, or retail-pricing labels.

These labels are necessary for asset tracking, inventory control, recordkeeping, and R2v3-related operational procedures.

Recommended Label Removal

Labels may be removed using appropriate care.

Recommended methods include:

Hair dryer method: Gently warm the label to soften the adhesive.

Isopropyl alcohol method: Apply a small amount of isopropyl alcohol where it is safe for the product’s material and finish.

Do not use razors, knives, metal scrapers, or sharp tools.

OregonRecycles is not responsible for scratches, discoloration, surface damage, or functional damage caused during label removal.

Damage caused during label removal may affect return eligibility or the refund amount.

23. Environmental Responsibility

Product returns require additional transportation, packaging, processing, testing, and handling. They also increase emissions and may reduce the resale value of reusable electronics.

Customers should carefully review:

  • Product descriptions
  • Photographs
  • Dimensions
  • Specifications
  • Compatibility requirements
  • Included accessories
  • Cosmetic grades
  • Functionality grades

Change-of-mind returns remain accepted within 30 days, subject to the 5% restocking fee and the other requirements in this policy.

Environmental considerations do not limit a customer’s legitimate rights concerning a defective, damaged, incorrect, or materially misdescribed product.

24. Contact Information

  • Green Century Electronics Recycling
  • OregonRecycles.com
  • 2950 NW 29th Avenue, Portland, Oregon 97210
  • Email: [[email protected]](mailto:[email protected])
  • Phone: 503-764-9963
  • Business Hours: Monday through Friday, 8:00 AM to 5:00 PM Pacific Time; Saturday, 11:00 AM to 3:00 PM Pacific Time.
  • Closed on most United States bank holidays.

Manage your account through My Account, submit a Support Ticket, submit a Return Request, or review our Privacy Policy and Terms of Service.