• Contact Information: Reach out to us anytime through eBay messages for inquiries, comments, or product requests. eBay messages is the recommended channel.
• Business Hours: Monday-Friday 8:00 AM-5:00 PM PST, Saturday 11 AM – 3 PM. Closed on most US bank holidays. Expect a response within 1 business day.
• Offers: Please use the ‘Make Offer’ function on eBay for pricing negotiations. Direct messages regarding price reductions may not be addressed.
• Policies: Our shipping, payment, and other policies are on our eBay store’s about page. We recommend checking them periodically for updates.
• Commitment: We prioritize customer satisfaction, offering quick shipping and a 30-day money-back guarantee.
• Item Details: While we aim for clear product descriptions, we don’t offer detailed support for individual items. Please note, all products may lack manufacturer warranties. Returns are based on eBay’s policy within a 30-day window. We don’t disclose individual item details like service tags, serial numbers, etc.

Shipping and Local Pickup

• Shipping Exclusions: We don’t ship on Saturdays, Sundays, or holidays. International shipping is through eBay’s International Shipping Program. Some items might have shipping restrictions. For domestic shipping, expect your item to be shipped within the next business day post payment clearance.
• Shipping Charges: Shipping fees are non-refundable unless an item offers free shipping. Typically, we utilize the FedEx for eBay shipping program.
• Combined Shipping: Orders are combined for environmental and cost efficiency. Splitting orders into multiple boxes isn’t possible.
• Local Pickup: Items can be picked up for free at our Portland location. After checkout and a minimum two-hour wait, instructions for pickup will be sent. Pickup hours mirror our business hours, excluding holidays.

Product Return Policy

• Quality Assurance: As an R2V3 compliant recycler, we ensure products match descriptions, testing and inventorying each, barring some vintage items.
• Returns: Contact us via eBay for any discrepancies or non-functioning products within 30 days of receipt. Full refunds are issued upon receiving and verifying the returned item. We don’t offer partial refunds or exchanges.
• Shipping for Returns: Shipping fees for returns aren’t covered by us unless specified. For international returns via the eBay Global Shipping Program, buyers cover return shipping, taxes, and import fees. Purchases made outside of this program using domestic freight forwarders should note that the 30-day return starts upon arrival at the forwarding location.
• Procedure: To assist us in processing returns efficiently, provide the serial number, describe the issue, and attach photos of the item (with our inventory label/serial number) and its packaging.
• Environment Concern: We’re conscious of the environmental impact of returns, which produce significant carbon dioxide emissions. Hence, buyer’s remorse or “changes of mind” aren’t accepted per eBay policy.
• Compliance: All returns adhere to eBay’s “Condition of returned items policy” and the “Abusive Buyer Policy”. We maintain comprehensive records of our products, including serial numbers, to ensure compliance and optimize customer experience.

R2v3 Testing and Grading

We are an R2V3 certified facility. All items are tested for functionality as per R2v3 standard and listed as.

We use the R2v3 R2 Equipment Categorization (REC) for item grading and to assign the cosmetic, functional, and data sanitization status to Collectible and Specialty Electronics, and Functional Products.

Cosmetic Description Grades

C0 | Not categorized
C1 | Damaged (For materials recovery)
C2 | Used Poor – Heavy use and age
⋅ Cosmetic blemishes are significant, such as multiple heavy dents, may require repair ⋅ Damages to latches, hinges, keyboards, etc. are prevalent
⋅ Critical parts are missing
C3 | Used Fair (Moderate use and age)
⋅ Cosmetic blemishes are consistent with wear, including multiple dents, discoloration, and light to heavy scratches
⋅ Damage to latches, hinges, keyboards, etc.
⋅ Some parts, panels, bezels, or covers may be missing
C4 | Used Good
⋅ Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but equipment is in good condition overall
⋅ Minor wear of labeling may be visible
⋅ Small dents and small areas of discoloration may be present from the removal of tags ⋅ No damage to latches or hinges, nor any missing parts, panels, bezels, or covers
C5 | Used Very Good
⋅ Cosmetic blemishes include minor scratches and/or other surface imperfections from consistent use, but equipment is in good condition
⋅ Minor wear of labeling may be visible
⋅ Minor dents and areas of discoloration from the removal of tags
⋅ No missing parts
C6 | Used Excellent
⋅ Overall excellent cosmetic condition
⋅ May have light scratches or other minor blemishes from normal wear
⋅ Minor cosmetic blemishes have no impact on the system’s overall functionality or performance
⋅ Fully cleaned with all non-original labels removed
⋅ No missing parts
C7 | Certified Pre-Owned (Seller or Manufacturer Refurbished)
⋅ Used equipment that has been fully restored to like-new condition with warranty ⋅ Fully cleaned and cosmetically repaired with no blemishes
⋅ No missing parts
C8 | Unused
⋅ New, out of box, unused equipment removed from original packaging with no signs of wear or alteration
C9 | New Open Box
⋅ New, unused equipment in original packaging where factory seals have been broken ⋅ No signs of wear or alteration

Functionality Description Grades

F1 | Collectible or Specialty Equipment
⋅ Collectibles are rare, vintage, and no longer manufactured or supported by the OEM
⋅ Specialty equipment are rare and specialized equipment not generally available in retail
⋅ May have broken or missing parts
F2 | Verified Specialty Electronics
⋅ Verified removed from operation with no known defects in functionality
⋅ No physical damage or defects
⋅ No corrosion
⋅ No missing parts
⋅ Part numbers and serial numbers verified accurate
F3 | Key Functions Working
⋅ A subset of the primary functions of the device that an ordinary user of the device expects to function are verified working through manual or software tests
⋅ Software may not be loaded or configured
⋅ Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive)
⋅ May be missing components or parts not essential to key functions
⋅ Secondary functions may not be tested or working
⋅ May not include Focus Materials (e.g. Battery) that are not working or not tested
⋅ All missing components or parts will be listed for each item
F4 | Hardware Functional
⋅ All hardware is tested and verified working through manual or software tests
⋅ No missing or damaged components or parts
⋅ Software not loaded or configured
⋅ No hardware defects
F5 | Refurbished
⋅ All functions tested and verified working through software tests
⋅ Loaded and configured with legally licensed software for full operations
⋅ Software test results are available
⋅ No hardware or software defects
F6 | Like New
⋅ All functions tested and verified working through software tests
⋅ Repaired with OEM original parts
⋅ Loaded and configured with original manufacturer’s legally licensed software for full operation
⋅ Meets OEM specifications for full original functionality
⋅ Software test results are available
⋅ Zero defects

More information about these testing standards that we use can be found on the SERI website.